UNITEDHEALTH GROUP: UnitedHealthcare Helps People Manage Chronic Conditions through Data-Powered Nerve Center as Navigate4Me Program Expands


UnitedHealth Group issued the following announcement on Feb. 20.

Navigate4Me and Nerve Center part of UnitedHealthcare's efforts to build the next generation of care management to better serve seniors and other Medicare beneficiaries

Data from digital devices flowing securely into Nerve Center enhances navigators' ability to provide personalized, holistic support to people in Medicare Advantage plans

UnitedHealthcare announced that it will increasingly leverage data from digital devices flowing into the UnitedHealthcare Nerve Center to help people enrolled in its Medicare Advantage plans more effectively manage chronic conditions.

The data is being used to enhance secure, comprehensive health profiles for UnitedHealthcare Medicare Advantage plan participants that are generated through the UnitedHealthcare Nerve Center. UnitedHealthcare navigators use those profiles to provide personalized, holistic support for people through the Navigate4Me program, which the company is expanding in 2019.

UnitedHealthcare launched Navigate4Me in fall 2017 to better serve people enrolled in its Medicare Advantage plans who are facing complex health issues such as diabetes, congestive heart failure, multiple chronic conditions, or sudden health events such as joint replacement surgery or a new cancer diagnosis.

Navigate4Me enables holistic, whole-person care. Nurses and highly trained customer service advocates serve as health navigators who help people alleviate the burden of managing a serious health issue. Navigators provide support with both clinical and administrative needs, ranging from answering health questions and resolving claims or billing issues to helping people follow a personalized care plan, coordinating care and helping to address social determinants of health, such as connecting people with reliable transportation or housing assistance.

The Nerve Center is a digital platform and data hub that operates like a command center for UnitedHealthcare navigators, pulling data from a variety of sources, including claims, clinical and demographic information, and digital devices such as wearables and sensors, to build comprehensive health profiles for plan participants. These secure profiles give health navigators the full picture of a person's health, including everything from routine checkups and recent emergency room visits to information transmitted via wearables and sensors showing how well they are managing their conditions or adhering to their doctor's treatment recommendations.

Original source can be found here.

Source:  UnitedHealth Group

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